5 Questions to Ask a Home Health Care Provider Before Hiring Them

1. What Services Do You Offer?

Not all home care providers offer the same level of care. Ask for a complete list of services—do they offer medical care, companionship, physical therapy, or overnight support? At Legacy Home Care, we provide a full range of services, including live-in care, hourly home health aides, Speechtherapy, occupational and physical therapy, and 24-hour awake care. Understanding the provider’s capabilities ensures that your loved one receives customized support that adapts to their changing needs.

Read more about the benefits of home health care and how it supports independent living.

2. How Do You Personalize Care Plans?

Every individual has different health needs, lifestyles, and preferences. A good provider should offer personalized care plans tailored to those specifics. Ask how they assess a client’s condition and needs. At Legacy Home Care, we work closely with families and healthcare professionals to create care plans that are flexible and evolve as the client’s situation changes.

3. What Training and Credentials Do Your Caregivers Have?

This is a crucial question, especially if your loved one requires medical attention or memory care. Ask whether caregivers are certified, how they are trained, and if background checks are conducted. Legacy Home Care only hires qualified, vetted professionals with experience in areas such as medication management, dementia care, and home safety supervision.

4. What Is Your Process for Matching Caregivers with Clients?

Compatibility is key. Your loved one will spend a lot of time with their caregiver, so they must get along. Ask how the provider matches caregivers to clients. Do they consider personality, gender, or certain characteristics? At Legacy Home Care, we take these factors seriously to ensure a positive and comfortable experience.

5. Do You Serve My Area?

Many providers serve only limited regions. Confirm the agency can offer consistent, local support. Legacy Home Care proudly serves communities throughout Minnesota, including Dakota County, Apple Valley, and Burnsville. Our support extends to Anoka County, with services in Fridley and Ramsey. We also offer comprehensive care in Isanti Countyand Hennepin County (including Plymouth, Orono, Minneapolis, Maple Grove, Golden Valley, and Bloomington). Additionally, we serve Carver County (including Chanhassen, Waconia, and Carver) and Nicollet County. Our services also extend to Le Sueur County, Faribault County (including Blue Earth), Blue Earth County, Carlton County (including Wright), Chisago County, and Benton County (including Rice). For those in Ramsey County, we offer services in Roseville and St. Paul. We also serve Rice County (including Faribault), Scott County (including Shakopee), Sherburne County, and Stearns County (including St. Cloud). Additional locations we serve include Steele County, Waseca County (including Freedom), Washington County (including Stillwater and Woodbury), and Wright County (including Buffalo and Monticello).

To see if we serve your location, visit our full Areas We Serve page.

Final Thoughts

Hiring a home healthcare provider isn’t just about checking services and pricing—it’s about trust, transparency, and the quality of care. If you’ve noticed signs that your loved one may need extra support, such as frequent forgetfulness, poor hygiene, or mobility issues, it might be time to explore home care options. Read more about the signs your loved one may need home care.

At Legacy Home Care, we’re dedicated to delivering compassionate, personalized care that helps your loved one thrive at home. Contact us today for a free consultation, and let’s explore the right care plan together.