763.593.1000
St Paul / Minneapolis Home Care

Home Care FAQ's

Frequently asked questions and answers about Twin Cities Home Care

How do I get Legacy Home Care services started?
When is the right time to consider home care services?
Do you provide services for seniors in nursing homes or assisted living facilities?
Can you take mom to her doctor's appointment?
Can you help get dad's prescription filled if his doctor orders a new medication?
What happens if my caregiver calls in sick?
How do I pay for these services?
How long has the company been in business?
Is the agency licensed by the State?
What is your service area?
Are your caregivers bonded and insured?
How qualified are your caregivers and what training do they receive?
Does your agency provide ongoing supervision of the caregiver? How often?
Will the same caregiver come to my home on a regular basis?
How does the agency handle client emergencies?
How does a caregiver know what to do for a client?
How does the agency select caregivers for a client?
What happens if a client is not satisfied with the caregiver selected?
How do I pay for home care? Is this type of care covered by insurance?
What is the billing process? Can I decide how often I want to receive an invoice?
Do you have a list of references?
How qualified are your caregivers and what training do they receive?

Q: How do I get Legacy Home Care services started?
A: Call us so we can discuss your needs. Then we'll come to your home for a FREE Twin Cities home care consultation. Our dedicated home care team will develop a care plan specific to your unique situation. Every client has different needs that require different services. Our Minneapolis / St. Paul home care team will work closely with you and your family to develop the best care plan for you.

Q: When is the right time to consider home care services?
A: It's time for home care when you find it difficult to keep up with chores, maintain good eating habits, or generally be unsafe or isolated at home. Getting some help can actually keep you in your home for a longer period of time and help you avoid a serious injury or health problem.

Q: Do you provide services for seniors in nursing homes or assisted living facilities?
A: Yes. We can provide St. Paul / Minneapolis home care services wherever you call home.

Q: Can you take mom to her doctor's appointment?
A: Yes. We would be happy to take your mom to her appointments and be present when she meets with her doctor if you like. Many adult children who live out of town or are working full time appreciate these services.

Q: Can you help get dad's prescription filled if his doctor orders a new medication?
A: Yes. We would be happy to help your dad get the medication he needs. Your dad can also get ongoing FREE DELIVERY by mail or courier when you use United Community Pharmacy for your medication needs.

Q: What happens if my caregiver calls in sick?
A: Someone else from our Twin Cities home care team will be on call to step in.

Q: How do I pay for these services?
A: Legacy Home Care services are offered on a private pay basis. Please contact us at 763.593.1000 for specific rate information. We are also able to offer Medicare and Medicaid-Certified home care services through Home Health Care, Inc.

Q: How long has the company been in business?
A: We are part of Home Health Care, Inc., a local, family-owned agency that has been in business since 1994. The Legacy Home Care brand began in 2011.

Q: Is the agency licensed by the State?
A: Yes. Legacy Home Care is a Class A - Professional Home Care Agency, as granted by the Minnesota Department of Health.

Q: What is your service area?
A: As a Twin Cities home care agency, we serve an 11-County Metro area, with clients in Anoka, Carver, Chisago, Dakota, Hennepin, Isanti, Ramsey, Scott, Sherburne, Washington and Wright County.

Q: Are your caregivers bonded and insured?
A: Yes. Your comfort and safety at home is important. All our caregivers are bonded and insured.

Q: How qualified are your caregivers and what training do they receive?
A: We employ caregivers who have completed training to be certified as Home Health Aides (HHA) or CNAs (Certified Nursing Assistants) to provide your personal care services. Additionally, we provide a number of specialty training opportunities, most recently on topics of working with those with Alzheimer's and other dementias, those receiving hospice care, as well as serving LGBT seniors.

Q: Does your agency provide ongoing supervision of the caregiver? How often?
A: Yes. A registered nurse is required to supervise and assess the performance of your assigned caregiver(s) regularly. The frequency of RN supervisory visits varies by client, but is typically 14 days after your initial assessment, and then every 30 - 60 days (more frequently if your health status changes.)

Q: Will the same caregiver come to my home on a regular basis?
A: We try to provide continuity of care by having the same caregiver(s) provide your services. We work closely with them to keep their schedule as consistent as possible. However, we cannot guarantee you that you'll always have the same staff for all your care needs. This is because your needs may change, a caregiver's schedule may change, or other circumstances may arise that will require having a new caregiver provide your services.

Q: How does the agency handle client emergencies?
A: For medical emergencies, 911 is always the best choice. For urgent issues related to your home care services, we are available during business hours AND "on call" after hours. We'll answer questions, handle staffing emergencies, and do our best to address your immediate needs.

Q: How does a caregiver know what to do for a client?
A: A detailed plan of care is prepared by one of our registered nurses for each of our clients. This plan of care is reviewed with your caregiver so they have specific instructions on the tasks and duties they need to complete. A copy of the plan is reviewed with each caregiver working with the client. A copy is also available in the home.

Q: How does the agency select caregivers for a client?
A: Many factors are considered when selecting a caregiver. The client's location is certainly a key factor. We also select based on a client's background, interests, personality, and preferences, to ensure that it's a good fit for the client and caregiver.

Q: What happens if a client is not satisfied with the caregiver selected?
A: We want all our clients to be satisfied with the services being provided by Legacy Home Care. However, we recognize that it can be challenging to find the perfect match when it comes to selecting a caregiver. We will work with you to find the right fit. One of our team members will check in with you to see if things are going well or if you prefer to make a switch.

Q: How do I pay for home care? Is this type of care covered by insurance?
A: Long Term Care insurance may be an option, and the VA has programs which may pay for some private pay home care services. However, most private pay home care services are paid for out of pocket. A check or credit card are most frequently used. Please contact us at 763.593.1000 for specific rate information. We also offer Medicare and Medicaid-certified home care services through Home Health Care, Inc.

Q: What is the billing process?
A: Can I decide how often I want to receive an invoice? We do have some flexibility in terms of finding a payment option that works best for you, including weekly, bi-weekly or monthly billing. Please be aware that we do require a security deposit that will be applied to your last invoice or refunded in full at termination of services.

Q: Do you have a list of references?
A: We would be happy to provide you with a list of references upon request.

Q: How qualified are your caregivers and what training do they receive? 
A: We employ caregivers who have completed training to be certified as Home Health Aides (HHA) or CNAs (Certified Nursing Assistants) to provide your personal care services. Additionally, we provide a number of specialty training opportunities, most recently on topics of working with those with Alzheimer's and other dementias, those receiving hospice care, as well as serving LGBT seniors.